Refund policy

At HomeLynix, your happiness with every purchase matters to us. If something isn't quite right, we're here to make the return process simple and stress-free.

Our Return Window
You have 30 days from the date you receive your item to request a return.

Return Eligibility
To qualify for a return, your item should be:

Unused and unworn
In its original packaging
With all original tags attached
Accompanied by your receipt or proof of purchase

How to Start a Return

Every order includes a prepaid return shipping label in the package, so starting a return is quick and easy. Simply follow the instructions included with your package to send your item back to us. If you can't locate your label, email us at support@homelynix.com and we'll resend it right away.

Please note: items sent back to us without following the included instructions may experience processing delays.

Our return address is:
📍855 W Valley Blvd Bloomington CA 92316, United States

Received a Damaged or Wrong Item?

We're sorry if that happens! Please inspect your order as soon as it arrives, and if anything is damaged, defective, or incorrect, reach out to us right away so we can make it right.

Items That Can't Be Returned
A few product types aren't eligible for return, including:

Perishable goods (like food or plants)
Custom or personalised orders
Personal care items (such as beauty products)
Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable. If you're unsure whether your item qualifies, just ask we're happy to help.

Exchanges
Want a different size, color, or item? We accept exchanges, simply email us at support@homelynix.com with your order number and the item you'd like instead, and we'll take care of the rest.

Refunds
Once we receive and inspect your returned item, we'll email you to confirm whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Keep in mind your bank or card provider may take a few extra days to fully process it.

If it's been more than 15 business days since your refund was approved and you still haven't received it, please reach out to us at support@homelynix.com.

Questions About Delivery Timing?
Check out our Shipping Policy for details on processing and delivery times.

Contact Us
📧 Email: support@homelynix.com
📞 Phone: +1 (646) 982-2485
📍 Business Address: 855 W Valley Blvd Bloomington CA 92316, United States